Protection Capacity Building & Safeguarding Officer

World Vision International

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World Vision is committed to the protection of children and we do not employ people whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

Location: Aleppo – Azaz (Jandaris)

Job purpose:

Under the supervision of the Protection Coordinator, the Protection Capacity Building & Safeguarding Officer strengthens the technical capacity of World Vision's protection staff and its partners, and safeguards the quality of child protection and psychosocial support (PSS) activities delivered under the ECHO-funded multisectoral action 'Multisectoral Support for the Most Vulnerable Populations in Syria in Aleppo and Raqqa Governorates. The role includes designing and delivering training on child protection, case management, PSEAH, referrals, PSS and safeguarding (including Teachers in Crisis Contexts and Child Protection Minimum Standards content), monitoring safeguarding practices and the functioning of the child-friendly Complaint and Feedback Mechanism (CFRM), and providing ongoing technical guidance and mentoring to World Vision and partner staff. The Officer ensures that all interventions are aligned with donor requirements, humanitarian standards, and World Vision's safeguarding policies.

Major Responsibilities

• Activity:
• Deliver training sessions for World Vision and the partners protection staff, teachers and education personnel on child protection, case management, PSEAH, referrals, PSS and safeguarding.
• Provide ongoing coaching and mentoring to strengthen the technical skills and operational performance of World Vision and the partners.
• Develop training materials and tools tailored to project needs, in line with Child Protection Minimum Standards and World Vision's safeguarding policies.

- Share expected budget with BoQ for venue rental, meals and refreshments, stationery and training materials, printing, and other logistical costs necessary for effective training delivery.

- Developing and administering pre- and post-training tests, analyzing learning results, and preparing a brief training report for each training, documenting participation, learning outcomes, key findings, and recommendations for follow-up.

- Conduct a capacity-building assessment to identify technical gaps among World Vision and partner staff, inform training priorities and tailor capacity-building interventions accordingly.

• Ensure safeguarding policies and the child-friendly CFRM are applied consistently across all project activities and supported schools.
• Monitor the partners-led interventions in World Vision-supported schools to verify compliance with safeguarding standards and donor requirements.
• Support the identification, reporting and safe referral of safeguarding concerns, ensuring a timely and confidential response.
• Provide technical guidance to field teams and to the partners to ensure quality delivery of case management, focused PSS and awareness-raising activities.
• Conduct joint monitoring visits with the partners, document lessons learned, and support corrective action planning.
• Recommend solutions to operational and safeguarding challenges and propose adjustments to improve efficiency and quality.
• Contribute to monthly, quarterly and final reports with inputs on capacity building, safeguarding and CFRM performance.
• Coordinate closely with the Protection Coordinator, MEAL team and the partners focal points to ensure harmonized implementation.
• Represent World Vision in safeguarding-related working groups and coordination fora as required.

Knowledge/Qualifications for the Role

Required Professional Experience:

• Minimum three years of experience in humanitarian protection programming, with a focus on capacity building, safeguarding, case management and child protection.
• Proven experience in training design, facilitation, and mentoring of staff and partners.
• Experience in monitoring safeguarding practices and ensuring compliance with donor and organizational standards.

Required Education, training, license, registration, and certification:

• A university degree or diploma in social sciences, psychology, sociology, business administration, public administration, or any other relevant field.
• Additional certifications in project coordination, facility management, humanitarian operations, or protection principles are highly desirable.
• Training in safeguarding, child protection, or gender-based violence (GBV) is an asset.
• Demonstrated knowledge of humanitarian standards, Sphere, or Core Humanitarian Standards (CHS) is preferred.
• Prior engagement with NGOs, UN agencies, or community-based organizations is an advantage.

Preferred Knowledge and Qualifications:

• Computer skills, in particular email, Microsoft Word, PowerPoint and Excel.
• Fluency in Arabic required, and ability to write and speak English.
• Good report writing skills.
• Detailed oriented and able to verify data quality.
• Strong communication and interpersonal skills.
• Good contextual knowledge of the local community and social/cultural constraints, realities and organizational relationships. Inspires trust within/outside of the organization.
• Develops high levels of credibility and accountability.
• Stays open to internal and external feedback.
• Agrees with the mission, vision and core values of World Vision.
• Finds fulfilment in work through creativity, risk-taking, initiative, and innovation, and encourages the same in colleagues.
• Any other certifications such as IQTS or related safeguarding investigation would be highly valued.

Language Requirements:

• Excellent written and fluent in speaking Arabic.
• Good command of English in terms of speaking, reading, and writing.

Travel and/or Work Environment Requirement:

• The position requires 100% of the time to be field-based.
• Position requires willingness and ability to continue functioning during a crisis, including during a World Vision response to a man-made or natural disaster, and availability to work outside regular hours when required.

كيفية التقديم

If you meet our requirements, please submit your resume via the link below, only applications submitted via our link are accepted." https://sy-koboviews.lmms.org/x/DMwtJcdf "

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Qualified females and people with disability are strongly encouraged to apply.

We believe in equal opportunities for all applicants. We look at every candidate's merit, qualifications, and professional skills. We don't care about gender, ethnicity, race, color, or anything else. We want to create a diverse environment where everyone feels respected and confident.

Please note that only shortlisted candidates will be contacted.

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This position is only for national applicants.